1st - 6th Dec, 2025
Blooming Suites, Naivasha
6 Day(s)
08:30 AM - 4:00 PM
Ksh. 60,000.00 (Excl. VAT)
6 Point(s)
Effective industrial relations hinge on transparent and fair mechanisms for addressing complaints and grievances. This course equips HR professionals, managers, and labor relations officers with the tools and knowledge to handle workplace complaints constructively. Participants will learn to design grievance frameworks, promote trust, and manage disputes while adhering to legal and ethical standards. With real-world examples and interactive workshops, attendees will leave prepared to foster harmonious relationships that enhance organizational balance and employee satisfaction.

By the end of this program, participants will be able to:

  • Understand the foundations of industrial relations and grievance management.
  • Build structured frameworks to handle complaints effectively.
  • Navigate legal and ethical considerations during dispute resolution.
  • Strengthen trust through transparent communication.
  • Promote workplace harmony and reduce conflict.

This training is suitable to a wide range of professionals but will greatly benefit;:

  • HR Professionals
  • Labor Relations Officers
  • Managers Handling Workplace Complaints
  • Organizational Leaders

Organization Details

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